Insurance Claim Support

When you hire PlumbSmart on a plumbing insurance claim, you're not just getting someone to fix the problem. You're getting a licensed professional who knows exactly what insurers require — and delivers it without you having to chase anyone down.

Here's what's included with every insurance-related service call:

• Licensed plumber assessment and written report — a professional evaluation of the damage, its cause, and what repair is required, signed by a licensed plumbing contractor

• Before-and-after photos — documented visual evidence of the damage and the completed repair

• Cause-of-loss documentation — a clear, written explanation of what caused the problem, written in the language insurance adjusters expect

• Repair scope and cost breakdown — an itemized summary of the work performed and materials used

• Follow-up documentation — if your adjuster has additional questions or needs supplemental information, we respond directly

We've supported homeowners and property managers through plumbing claims for decades. We know what gets claims approved — and what causes them to stall.

Insurance companies don't just want the problem fixed. They want proof — signed by a licensed professional — that the damage was real, the cause was covered, and the repair was done correctly.

Without that documentation, claims can be:

• Denied outright — because there's no licensed assessment to support the claim

• Underpaid — because the scope of damage wasn't properly documented

• Delayed for weeks or months — while adjusters request additional information you have to scramble to find

Hiring an unlicensed handyman or trying to self-document a plumbing loss is one of the most common reasons homeowners lose out on claims they were entitled to. A licensed plumber's report changes that.

PlumbSmart has been a licensed plumbing contractor in California for over 45 years. Our documentation carries the weight your claim needs.

We've made this as simple as possible — because you have enough on your plate.

1. Call or request a callback.Tell us what happened. We'll ask a few quick questions about the situation and get a licensed plumber scheduled as soon as possible.

2. We assess the damage.Our plumber will inspect the affected area, document everything thoroughly, and give you a clear explanation of what's going on — in plain language, not plumbing jargon.

3. We complete the repair.With your approval, we perform the repair using quality materials — lead-free where required — and document the completed work.

4. You receive your documentation package.Within 24 hours of completing the work, we provide your full documentation package: licensed assessment report, photos, cause-of-loss statement, and repair summary — everything formatted the way adjusters expect it.

5. We're here if your adjuster has questions.If your insurance company needs anything else, just let us know. We're available to provide supplemental documentation or speak directly with adjusters as needed.

While every policy is different — and we always recommend confirming coverage with your insurer — plumbing insurance claims often involve:

• Slab leak repair — leaks beneath your home's concrete foundation, which can cause significant structural and water damage

• Re-piping — when older or failing pipes need to be replaced due to a covered loss

• Burst pipe repair — sudden pipe failure due to pressure, freezing, or material failure

• Water heater failure — damage caused by a failed water heater, including surrounding water damage

• Water damage from plumbing failures — damage to walls, floors, or structures caused by a plumbing leak

If you're not sure whether your situation might be covered, call us. We'll give you an honest answer based on what we see — no pressure, no upselling.